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# OpenAI product chief: ChatGPT Work hit 20 million users
- URL: https://fabric-media.ghost.io/openai-product-chief-chatgpt-work-hit-20-million-users/
- Published: 2026-08-25T23:22:34.000Z
- Updated: 2026-08-27T00:47:13.000Z
- Description: OpenAI’s head of product Thibault Sottiaux tells TechCrunch that ChatGPT Work, its agent platform for white-collar tasks, has reached 20 million users. He frames it as bringing coding-agent capability to a broad, non-technical audience via a $20/month Plus plan.
- Author: Fabric.Media Editorial
- Tags: Ad-tech, AI, Tim Fernholz

**Why it matters.** OpenAI’s push to own the application layer for white-collar work means software vendors and agencies now compete with a $20/month bundled agent for the same task volume.

*Signal from* [*TechCrunch (AI)*](https://techcrunch.com/category/artificial-intelligence/?ref=fabric-media.ghost.io) *·* [*Tim Fernholz*](https://fabric-media.ghost.io/tag/by-tim-fernholz/) *·* [*read the original*](https://techcrunch.com/2026/08/25/the-world-seems-to-be-ready-an-interview-with-openai-head-of-product-thibault-sottiaux/?ref=fabric-media.ghost.io)*.*